Last updated: 1 April 2026
Kaizen Cloud Consultancy Ltd (Company No. SC808697, VAT No. 467484546), registered at Studio 106, Embroidery Mill, Seedhill, Paisley, PA1 1TJ ("we", "us", "our") provides cloud consultancy, training, and software products through this website. By purchasing any product or service, you agree to these terms.
All prices displayed on this website are exclusive of VAT. VAT will be added at the applicable rate during checkout. Our VAT registration number is 467484546.
Consultancy sessions (including the 1-Hour Cloud Consultation, Well-Architected Review, and Migration Assessment) are delivered remotely via video call unless otherwise agreed. Scheduling is arranged within 24 hours of payment confirmation. Sessions are non-transferable but may be rescheduled with at least 48 hours' notice. No refunds are issued once a session has been delivered.
Training workshops are delivered remotely unless on-site delivery is explicitly agreed in writing. Participant limits apply as stated on each product page. Rescheduling is permitted with at least 5 working days' notice. Cancellations made less than 5 working days before the scheduled date are non-refundable. Cancellations made 5 or more working days in advance are eligible for a full refund or credit.
Software products (including the AWS Migration Tracker and RACI Matrix Manager) are sold as a one-off, non-exclusive license. The license grants you the right to deploy and use the software on your own infrastructure for your own internal business purposes. You may modify the source code for your own use. You may not resell, sublicense, redistribute, or make the source code available to third parties. The license is granted per organisation - all employees of the purchasing organisation may use the software. Support is included for 30 days from the date of purchase. After 30 days, support is available on a paid basis. We provide the software as-is and make no guarantees of fitness for a specific purpose beyond what is described on the product page.
Digital products (including PDF guides, template packs, and code repositories) are delivered via a time-limited download link sent to the email address provided at checkout. Download links expire after 24 hours. If your link expires before you download the product, contact us and we will issue a new one.
By purchasing a digital download, you consent to immediate delivery and acknowledge that you lose your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 once the download link has been issued.
Digital products are licensed per organisation. All employees of the purchasing organisation may use the product. You may not redistribute, resell, or share digital products with third parties outside your organisation. Terraform modules and code repositories may be used across multiple projects within your organisation but may not be resold or included in products sold to third parties.
All payments are processed securely by Stripe. We do not store your payment card details. All prices are exclusive of VAT. VAT is added at the applicable rate during checkout. For customers in the United Kingdom, VAT is charged at the standard UK rate. For customers in the European Union purchasing digital products, VAT is charged at the rate applicable in your country of residence in accordance with EU VAT rules for electronically supplied services. VAT invoices are available on request.
If you are a consumer (purchasing for personal use rather than business use), you have rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For services (consultancy and training), you have a 14-day cooling-off period from the date of purchase, unless the service has already been delivered. For digital content (downloads and software), you have a 14-day cooling-off period unless you have consented to immediate delivery, in which case you waive this right. Nothing in these terms affects your statutory rights.
All course materials, documentation, and software source code remain the intellectual property of Kaizen Cloud Consultancy Ltd unless explicitly transferred in writing. Purchasing a license grants usage rights only as described in sections 4 and 4a above.
Our total liability to you in connection with any purchase shall not exceed the amount paid for that product or service. We are not liable for indirect, consequential, or incidental losses arising from the use of our services or software. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
We process your personal data in accordance with our Privacy Policy. When you make a purchase, your payment is processed by Stripe (our payment processor). Stripe collects your name, email address, and payment card details to process the transaction. We receive your name and email address from Stripe to deliver your purchase and provide support. We do not store your payment card details. For more information on how Stripe handles your data, see Stripe's Privacy Policy.
These terms are governed by the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts. If you are a consumer, this does not affect any mandatory consumer protection laws that apply in your country of residence.
We may update these terms from time to time. The "Last updated" date at the top of this page indicates when the terms were last revised. Changes do not apply retroactively to purchases made before the change.
For any questions about these terms, contact us at martyn@kaizenconsultancy.io.